1 Applicability of these Conditions
1.1 These conditions apply, to the exclusion of any other conditions, to all offers, agreements and deliveries regarding products created or offered by Mkwadraat B.V, trading under various trade names, (“MakeThis”).
1.2 The following definitions are used in these General Conditions:
a. MakeThis, the design agency that sells products;
b. Buyer, the MakeThis’s counterparty.

2 Offers and agreements
2.1 An offer or quotation will be without commitment, unless it relates to a Consumer Purchase, and will be valid during the specified term or while stocks last.
2.2 Agreements between MakeThis and the Buyer will be concluded on written confirmation by MakeThis, including confirmation by e-mail. An automatically generated electronic order confirmation will not serve as such confirmation. MakeThis reserves the right to refuse an order.
2.3 MakeThis will have the right to make use of third parties in the performance of the agreement. Any and all rights and claims stipulated in these Conditions and in any further agreements for the benefit of MakeThis will equally apply to any agents and other third parties engaged by MakeThis.

3 Change in circumstances and force majeure
3.1 If the prices of raw materials or wages, import duties, taxes or other external costs increase after the conclusion of the agreement (whether or not due to currency fluctuations), MakeThis will have the right to adjust the purchase price to that increase.
3.2 MakeThis must inform the Buyer of such a circumstance as soon as possible, after which the Buyer will have the right to dissolve the agreement within a period of eight (8) days, unless the increase is due to a statutory price increase.
3.3 If MakeThis is unable to perform the agreement due to an event of force majeure, MakeThis will have the right to dissolve all or part of the agreement or to suspend its obligations until the force majeure situation has ended. The Buyer is then obligated to pay for any products already delivered.

4 Delivery
4.1 Specified delivery and other terms are stated for information purposes only and will not be of the essence, unless otherwise expressly agreed in writing. If a term is exceeded, the Buyer must therefore give MakeThis written notice of default.
4.2 If MakeThis requires information from the Buyer for the performance of the agreement, or if full or partial payment in advance has been stipulated, the delivery term will not commence until MakeThis has received the correct and full information or the payment in advance.
4.3 Orders will be delivered carriage paid only if that was expressly agreed. If delivery is not carriage paid, MakeThis will have the right to charge freight costs.
4.4 Delivery will take place the moment the products leave MakeThis’s storage room. The risk in the products delivered will pass to the Buyer on delivery, regardless of the agreements made between MakeThis and the Buyer regarding transport and insurance.
4.5 If the Buyer refuses to take delivery, MakeThis may charge him the resulting costs. In that case MakeThis will also have the right to dissolve the agreement, without prejudice to his right to claim full damages.

5 Retention of title
5.1 All products delivered will remain MakeThis’s property until the Buyer has fulfilled all his obligations towards MakeThis under the agreement.
5.2 The Buyer may sell the products that have remained MakeThis’s property pursuant to this clause to third parties only in the context of the normal conduct of its business.
5.3 If the Buyer fails to fulfil its obligations under an agreement concluded with MakeThis and MakeThis has good reason to believe that the Buyer will fail to fulfil its obligations, MakeThis will have the right to take back products delivered from the Buyer or from third parties that hold the products on behalf of the Buyer. In that case the Buyer must fully cooperate.

6 Dissolution and return of products
6.1 The Buyer may amend or cancel an order only with MakeThis’s prior consent. If MakeThis has already incurred costs or will incur costs as a result of the amendment or cancellation, MakeThis may charge those cost to the Buyer.
6.2 Products delivered may be returned only with MakeThis’s prior written consent, whereby MakeThis will have the right to give instructions regarding the manner of shipment. The direct costs involved in the return shipment of the products in the context of this Article will be payable by the Buyer, unless otherwise expressly agreed in writing. MakeThis may wait before making the repayment until MakeThis has received the return shipment.

7 Payment
7.1 MakeThis may at any time demand full or partial payment in advance or cash on delivery.
7.2 If products are delivered on account, the invoice amount must be paid within fourteen (14) days, without the Buyer being entitled to any discount or setoff.
7.3 If MakeThis has not received (full) payment at the end of the payment period, the Buyer will be in default and will owe interest equal to the statutory interest rate that applies to business transactions. All costs incurred by MakeThis in connection with late payment, such as procedural costs and judicial and extrajudicial costs, including the costs of legal assistance, bailiffs and debt collection agencies, will be payable by the Buyer. The extrajudicial costs are set at a minimum of 10% of the invoice amount, subject to a minimum of € 150, excluding VAT.

8 Right of suspension and dissolution
8.1 In addition to the provisions regarding force majeure and the provisions of Article 6, MakeThis will have the right to suspend (in full or in part) the performance of its obligations under all agreements that exist between the parties or to dissolve those agreements in full or in part without any notice of default or judicial intervention being required:
a. if the Buyer is in default or MakeThis has good reason to believe that the Buyer will not perform its obligations in full and/or in time;
b. in the event of liquidation, a suspension of payment, a petition for a suspension of payment, bankruptcy or debt rescheduling, or any other circumstance as a result of which the Buyer can no longer freely dispose of its capital; or
c. if circumstances occur as a result of which it is impossible to perform the agreement or MakeThis cannot reasonably be required to continue the agreement in an unamended form.
8.2 In the cases referred to in paragraph 8.1 any obligations of the Buyer will furthermore fall due immediately and MakeThis will not be required to pay any damages. The latter will not apply in the event of dissolution on the grounds of circumstances for which the Buyer cannot be blamed.

9 Guarantees and complaints
9.1 The products to be supplied by MakeThis will meet the customer requirements and standards that can reasonably be set at the moment of delivery and for which they are intended in the event of normal use. If applicable, guarantee provisions of suppliers and third parties, such as producers and importers, will apply to the products supplied by MakeThis.
9.2 In the event of use outside the Netherlands, the Buyer itself must verify whether the products are suitable for use there and whether they meet the conditions and the applicable statutory and other requirements.
9.3 The Buyer will be required to inspect the products delivered immediately after receipt. Any defects established must be reported to MakeThis in writing, stating the reasons, within ten (10) days or in the case of external defects immediately.
9.4 If it has been proven that a product is not in conformity with the agreement and the complaint was filed in a timely manner, MakeThis may, at its option, replace the product in question, arrange for repairs, or refund the invoice price plus any shipping costs paid.
9.5 All data, designs and images regarding colours, materials, dimensions and finishing will be for information purposes only. Divergences will not be reason for rejection, discount, dissolution of the agreement or damages if such divergences are minor.

10 Intellectual property rights
10.1The Buyer expressly acknowledges that all intellectual and/or industrial property rights in respect of the products, materials and information made available to the Buyer by MakeThis, including samples, packaging, labels and designs (and their appearance), the composition and/or specifications of samples, products and semi-finished products, as well as technical and commercial know-how, models, moulds, designs and patterns, vest in MakeThis, its supplier or other parties entitled.
10.2 If and insofar as MakeThis manufactures products or packaging on the basis of express instructions given by the Buyer, such as specifications, designs, sketches, models or patterns provided by the Buyer, the Buyer warrants that no third-party rights will be infringed. The Buyer indemnifies MakeThis against any third-party claims in this context and will reimburse all costs incurred by MakeThis in connection with such claims.

11 Liability for damage
11.1MakeThis will not be liable for damage caused:
a. by incompetent use of the products delivered or use for a purpose other than that for which they are suitable by objective standards;
b. because MakeThis used incorrect or incomplete data provided by or on behalf of the Buyer;
c. third parties engaged in a performance of the agreement at the Buyer’s request or with the Buyer’s consent;
d. materials or services provided by third parties at the Buyer’s request or with the Buyer’s consent; or
e. misunderstandings, damage, delays or the improper receipt of orders and notifications due to the use of the Internet or any other means of communication (whether or not electronic).
11.2Only direct loss attributable to MakeThis will qualify for compensation. Any and all liability for indirect loss, including but not limited to consequential loss, loss of profits, damaged or lost data or materials, and loss of proceeds is excluded.
11.3Insofar as MakeThis is liable for the reimbursement of loss, that loss will be limited to the invoice amount for the delivery or partial delivery in question, on the understanding that that amount will not exceed € 45,000 and will in any event be limited to the amount that the insurer pays MakeThis in the case in question.
11.4The Buyer indemnifies MakeThis against any and all claims from third parties that incur losses in connection with the performance of the agreement and for the cause of which the Buyer is to blame.
11.5The limitations recorded in Article 11.1 to 11.14 will not apply if the loss is due to intent or gross negligence on the part of MakeThis or its executive or non-executive subordinates.

12 Force majeure
12.1 If MakeThis is unable to perform the agreement due to an event of force majeure, it will have the right to suspend its obligations until the event of force majeure has ended. If that period lasts longer than two (2) months, either of the parties will have the right to dissolve the agreement in respect of the products affected by the event of force majeure, without being required to compensate the loss incurred by the other party. In that case the Buyer will be required to pay for the products already delivered.
12.2 In these General Conditions, ‘force majeure’ means, among other things, in addition to the definition of that term in the law and in case law, all external causes beyond MakeThis’s control, either foreseen or unforeseen, as a result of which MakeThis is unable to fulfil its obligations.

13 Dutch law and competent court
13.1 This Agreement is governed by Dutch law, also if an obligation is performed abroad in full or in part or if the Buyer has its place of residence there. The applicability of the Vienna Sales Convention is excluded.
13.2 In the event of disputes, the court of the Buyer’s place of residence will be the competent court.
13.3 The parties will submit a dispute to the court only after they have made every effort to settle the dispute in consultation.

14 Other provisions
14.1 The Dutch text of these General Conditions will at all times be decisive in the interpretation of these General Conditions.
14.2 Amendments and/or additions to these General Conditions will be valid and applicable only if recorded in writing. If MakeThis uses additional conditions or any provisions that conflict with these General Conditions, that will not affect the validity and applicability of other provisions of these General Conditions.

These General Terms and Conditions are a translation of the “Verkoop- en leveringsvoorwaarden”. In the event of any discrepancies between these two Terms and Conditions, the Dutch text will prevail.

June 2014